Privacy Policy – Devicecure Partner App

Effective Date: 08-10-2026

This policy explains how the Devicecure Partner App (the "App"), operated by Invrily Technologies Private Limited ("Devicecure", "we", "us"), collects, uses, shares and protects information. The App is for registered Devicecure technicians ("Partners") only and is not intended for customers or for children under 18.

1. Purpose of the App

The App lets Partners receive, view and complete doorstep mobile-repair orders assigned by Devicecure, navigate to customers, and report job progress and duty status.

2. Information We Collect

Account information: name, phone number, email and login credentials or tokens issued to you by Devicecure.
Order information shown to you: customer name, phone number, address and map location, device brand/model, reported issue and time slot.
Precise location (GPS): see Section 3.
Device information: device model, OS version, app version and a push notification token (Firebase Cloud Messaging), used to deliver order alerts and keep the App working.
Job activity: order status updates, completion details and duty on/off times.
Connectivity state: whether the device is online, to sync data.

3. Location Data, Including Background Location

The App collects your device's precise and approximate location (fine and coarse location) only while you are on duty. To keep your location updated while you travel to and work at customer sites, the App continues to collect location in the background — when the App is closed or not in use — for as long as your duty is switched on. While this happens, the App shows a persistent notification (foreground service).

We use this location to:

Assign nearby orders to the most suitable Partner.
Let Devicecure operations and the customer track your arrival for an active order.
Optimize routes and estimate arrival times.
Update job progress and verify service visits.

Location collection stops when you switch duty off or log out. You can also revoke location permission at any time in your device settings, but the App cannot assign or track orders without it. We do not sell location data and do not use it for advertising.

4. Permissions the App Requests

Location (precise, approximate, background): as described in Section 3.
Notifications: new order alerts, status updates and the on-duty notification.
Foreground service (location) and wake lock: keeps duty tracking running reliably while the screen is off.
Internet access: communicates with Devicecure servers.
Phone / calling:you may call customers from the App; the call is made through your device's dialer.

5. How We Use Information

Provide, operate and improve the App and Devicecure repair services.
Assign, track and complete orders; calculate payouts and resolve disputes.
Send service-related notifications.
Maintain security, prevent fraud and misuse, and comply with legal obligations.

6. Sharing of Information

We do not sell your personal information. We share it only with:

Devicecure operations/admin team — to manage orders and duty.
The customer of an active order — your name, contact number and live arrival status.
Service providers acting on our behalf, such as Google Firebase (push notifications, remote configuration) and our cloud hosting and storage providers.
Authorities when required by law or to protect rights and safety.

7. Data Security

Data is transmitted over encrypted (HTTPS) connections, login tokens are stored in the device's secure storage, and access to Partner and customer data is restricted by role. No system is completely secure, but we work to protect your information.

8. Data Retention and Deletion

We retain account and order records for as long as your account is active and as needed for accounting, dispute and legal purposes. Live location data is kept only as long as needed for order tracking and service verification. You may request access, correction or deletion of your account and personal data by emailing us at the address below; we will act on verified requests subject to legal retention requirements.

9. Partner Conduct and Customer Data

Use customer information only to complete the assigned service.
Do not save, copy or share customer data outside the Devicecure platform.
Do not share your login credentials with anyone.

Violations may lead to suspension or termination of access and legal action.

10. Changes to This Policy

We may update this policy from time to time. The effective date above shows the latest version; continued use of the App after changes means you accept the updated policy.

11. Contact & Support

Support Team - Devicecure (Invrily Technologies Private Limited)

Email: [email protected]

Phone: +91-7665974923