Privacy Policy

Effective Date: 13-04-2025

This policy outlines how the Devicecure Partner App—managed by Invrily Technologies Private Limited—collects, uses, and manages technician and customer-related data to facilitate efficient mobile repair services.

1. Purpose of the App

The Devicecure Partner App is designed to streamline the repair service process by providing technicians with all the necessary details related to their assigned service orders.

2. How It Works

• Order Assignment: The admin panel assigns customer repair requests to the most suitable technician based on availability and proximity.
• Order Details: Technicians can view:
  • Customer name and contact details
  • Device brand, model, and reported issue
  • Customer location (with map-based navigation)
  • Preferred time slot for repair
• Customer Communication: Technicians can call customers directly via the app for confirmation, clarification, or navigation assistance.
• Location Access: The app uses the technician's location in real-time to:
  • Help with customer tracking
  • Route optimization
  • Job progress updates to the admin panel

3. Data Privacy & Security

• All data shared with technicians is strictly for the purpose of completing the assigned service.
• Technicians are prohibited from misusing, saving, or sharing customer data outside of the Devicecure platform.
• GPS and contact access is used only during active service hours and while the technician is logged in.
• Devicecure uses secure encryption and access control to protect user data and ensure compliance with privacy standards.

4. Technician Conduct

• Maintain confidentiality of all customer information
• Use the app solely for Devicecure service-related purposes
• Not share their login credentials with others
• Follow all company policies and codes of conduct during field service

Violation of these terms may lead to suspension or termination of technician access.

5. Contact & Support

Support Team - Devicecure

Email: [email protected]

Phone: +91-7665974923